FAQ
Answers to the most frequently asked questions.
When will my first box ship?
Boxes ship within 3-5 business days of your order. We ship USPS Priority Mail, 2- to 3-day shipping. Subsequent boxes will ship around that same day each month. If you would like to change your ship date, just send us an email at hello@thecactique.com.
Do you ship outside of the United States?
Sorry, we only ship within the United States.
What if my box contains damaged goods?
We want satisfied customers! If any item in your box is damaged or missing, we’re more than happy to send a replacement. We usually ask for photos so that we can see what went wrong and to make sure we're replacing the correct item.
Can I gift a single box as opposed to subscribing?
Absolutely! Just purchase a month-to-month subscription. At checkout, make sure to check the "this is a gift" checkbox. You'll then see to the left that the box will now auto renew.
Where can I read your policies and terms of use?
Click the links below: